Terms of service

Terms of Service

Overview

Welcome to Nuveria.

The terms "we," "us," and "our" refer to Nuveria. Nuveria operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced within them, describe your rights and responsibilities when you access or use our Services.

Please read these Terms of Service carefully. They contain important information regarding your legal rights, responsibilities, warranty disclaimers, and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service, you should not access or use our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, territory, or country of residence.

If you permit a minor dependent to access the Services through a device or account you own or manage, you are responsible for their use of the Services.

To browse our store, create an account, or purchase products, you may be asked to provide certain information, including your:

  • Name

  • Email address

  • Billing information

  • Payment information

  • Shipping information

  • Contact information

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs through your account.

You may not transfer, sell, assign, or license your account to another person without our permission.

Section 2 – Our Products

We make reasonable efforts to accurately display and describe the products available through our Services.

However, product colors, packaging, appearance, or other visual characteristics may vary depending on your device, screen settings, manufacturing updates, or other factors.

We do not guarantee that product appearance displayed on your screen will exactly match the physical product you receive.

Product descriptions, formulations, packaging, pricing, availability, and other information may be updated from time to time.

We reserve the right to:

  • Modify product descriptions

  • Update product packaging

  • Change product availability

  • Limit quantities

  • Discontinue products

  • Restrict sales to particular customers, locations, or jurisdictions where reasonably necessary

Nothing on our website should be interpreted as medical advice, diagnosis, or treatment unless expressly stated otherwise.

Always follow the instructions provided on the applicable product label.

Section 3 – Orders

When you place an order through Nuveria, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases involving:

  • Product availability

  • Pricing or listing errors

  • Suspected fraud

  • Unauthorized payment activity

  • Order quantity limitations

  • Shipping restrictions

  • Violations of our policies

Your order is not considered accepted until payment has been successfully processed and the order has been confirmed.

Please review your order carefully before completing your purchase.

Because we begin processing orders quickly, we may not always be able to accommodate cancellation or modification requests once an order has entered fulfillment.

If we cancel or materially change an order, we will attempt to contact you using the information provided during checkout.

Returns, refunds, replacements, and cancellations are governed by our Refund Policy, available on our website.

Products purchased through Nuveria are intended for personal or household use unless otherwise expressly agreed.

Section 4 – Prices and Billing

Prices, promotions, discounts, and product availability may change without prior notice.

The price charged for an order will generally be the price displayed at checkout when the purchase is completed.

Unless otherwise stated, displayed prices may not include:

  • Shipping fees

  • Taxes

  • Customs duties

  • Import charges

  • Other government-imposed fees

Any applicable charges will be displayed where required or assessed by the relevant authority.

Promotional offers may be subject to separate terms and conditions.

You agree to provide accurate and current payment, billing, shipping, and account information for all purchases.

You represent that:

  • You are authorized to use the payment method provided

  • The payment information supplied is accurate

  • Charges associated with your order are authorized

  • You are responsible for applicable order charges, taxes, shipping fees, and other disclosed costs

Section 5 – Subscriptions and Recurring Billing

Certain Nuveria products may be offered through recurring subscription plans.

When you purchase a subscription, you authorize recurring charges to your selected payment method according to the frequency disclosed at checkout.

Subscriptions automatically renew unless cancelled before the applicable renewal date.

You are responsible for managing, pausing, skipping, modifying, or cancelling your subscription before your next renewal is processed.

Once a subscription renewal has already been processed or entered fulfillment, we may be unable to cancel the associated order.

Additional details regarding recurring billing and cancellations are available in our Subscription Policy on our website.

Section 6 – Shipping and Delivery

Shipping and delivery timeframes shown on our website are estimates and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Weather

  • Public holidays

  • High shipping volumes

  • Incorrect delivery information

  • International transportation delays

Please review our Shipping Policy available on our website for current estimated delivery timeframes and additional shipping information.

Customers are responsible for providing an accurate and complete shipping address.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

Section 7 – Intellectual Property

Unless otherwise indicated, the content available through the Nuveria Services, including:

  • Brand names

  • Logos

  • Product names

  • Website text

  • Graphics

  • Images

  • Videos

  • Designs

  • Layouts

  • Audio

  • Product descriptions

  • Website features

is owned by, licensed to, or lawfully used by Nuveria and is protected by applicable intellectual property laws.

You may access and use the Services for personal, non-commercial purposes.

Unless authorized by us or otherwise permitted by law, you may not:

  • Copy

  • Reproduce

  • Republish

  • Distribute

  • Modify

  • Sell

  • License

  • Create derivative works from

  • Commercially exploit

our protected content.

Nothing in these Terms grants you ownership rights or a license to use Nuveria's trademarks, logos, branding, or other intellectual property except as expressly permitted.

Shopify and other third-party names, trademarks, and logos remain the property of their respective owners.

Section 8 – Optional Third-Party Tools

We may provide access to tools, integrations, applications, payment services, or other functionality operated by third parties.

We may not monitor or control these third-party tools.

Your use of third-party services may be governed by the terms and privacy policies of the applicable provider.

Where permitted by law, Nuveria is not responsible for losses or damages arising solely from your use of third-party services that we do not operate or control.

We may introduce additional features, tools, or integrations in the future, and such features may also be subject to these Terms.

Section 9 – Third-Party Links

Our Services may contain links to third-party websites, platforms, applications, or services.

We are not responsible for the content, accuracy, availability, privacy practices, or security of websites that we do not operate.

If you choose to access a third-party website, you do so subject to that third party's terms and policies.

You should review the applicable policies before providing information or completing transactions with third parties.

Questions or complaints regarding third-party products or services should generally be directed to the applicable third party.

Section 10 – Relationship With Shopify

Nuveria is powered by Shopify, which provides the ecommerce technology that allows us to operate our online store.

Purchases made through our store are transactions between you and Nuveria, not Shopify.

Shopify provides the underlying ecommerce platform but is not the seller of Nuveria products.

Your use of certain Shopify functionality may also be subject to Shopify's applicable terms and privacy policies.

Section 11 – Privacy

Personal information collected through the Services is handled according to our Privacy Policy, available on our website.

Because our store is powered by Shopify, Shopify may also collect and process certain information relating to your access to and use of the Services.

You can review Shopify's Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/app-users

By using our Services, you acknowledge that personal information may be processed by Nuveria, Shopify, and service providers as described in the applicable privacy policies.

Section 12 – Feedback, Reviews and Submissions

If you voluntarily submit reviews, suggestions, ideas, feedback, testimonials, photographs, comments, or other content to Nuveria, you represent that you have the right to provide that content.

Unless otherwise agreed, you grant Nuveria a non-exclusive, worldwide, royalty-free right to use, reproduce, display, adapt, distribute, and publish that content for purposes related to operating, improving, or promoting our Services, subject to applicable law.

You agree that submitted content will not:

  • Violate another person's intellectual property rights

  • Violate privacy or publicity rights

  • Contain knowingly false or misleading information

  • Contain unlawful, abusive, threatening, or defamatory material

  • Contain malicious software or harmful code

  • Misrepresent your identity or relationship with another person

We may remove or moderate content that violates these Terms or applicable law.

Section 13 – Errors, Inaccuracies and Omissions

Occasionally, information available through our Services may contain:

  • Typographical errors

  • Incorrect prices

  • Product description errors

  • Promotion errors

  • Shipping inaccuracies

  • Availability errors

  • Other omissions or inaccuracies

We reserve the right to correct such information and, where reasonably necessary, modify or cancel affected orders.

If an error materially affects an order you have already placed, we will take reasonable steps to notify you.

Section 14 – Prohibited Uses

You may use our Services only for lawful purposes.

You may not use the Services to:

  • Violate applicable laws or regulations

  • Infringe intellectual property rights

  • Commit fraud

  • Submit false or misleading information

  • Harass, threaten, abuse, or harm another person

  • Distribute viruses, malware, or harmful code

  • Send spam or unauthorized solicitations

  • Impersonate another person or organization

  • Attempt unauthorized access to our systems

  • Interfere with website security

  • Circumvent access restrictions

  • Collect personal information about others without authorization

  • Scrape, copy, extract, or commercially exploit substantial portions of our website without permission

  • Use automated systems in a manner that damages, overloads, disrupts, or interferes with our Services

We may suspend or terminate access to the Services if we reasonably believe these Terms have been violated.

Section 15 – Automated Systems and Agents

Automated systems, bots, agents, or similar technologies must not access or interact with our Services in a way that:

  • Circumvents security measures

  • Attempts to bypass CAPTCHAs or access controls

  • Misrepresents automated activity as human activity

  • Interferes with normal operation of the Services

  • Extracts content or data in violation of these Terms

  • Violates applicable laws or third-party rights

We reserve the right to restrict or block automated access where reasonably necessary to protect our Services.

Section 16 – Termination

We may suspend or terminate your access to some or all of the Services if:

  • You violate these Terms

  • Your activity creates security risks

  • Fraudulent or unlawful activity is suspected

  • Continued access could harm Nuveria, our customers, or third parties

Termination does not eliminate obligations or liabilities that arose before termination.

Provisions relating to intellectual property, limitations of liability, indemnification, privacy, governing law, and other provisions that by their nature should survive termination will remain effective.

Section 17 – Disclaimer of Warranties

To the fullest extent permitted by applicable law, our Services are provided on an "as is" and "as available" basis.

We do not guarantee that the Services will always be:

  • Uninterrupted

  • Error-free

  • Completely secure

  • Available at all times

We make reasonable efforts to provide accurate information, but we do not guarantee that all website information will always be complete, current, or free from error.

To the extent permitted by law, Nuveria disclaims warranties that are not expressly provided by us.

Nothing in these Terms excludes warranties, guarantees, consumer rights, or remedies that cannot legally be excluded or limited.

Section 18 – Health and Product Information

Information provided through Nuveria's website, marketing materials, product pages, emails, or other content is intended for general informational purposes.

It is not intended to replace professional medical advice, diagnosis, or treatment.

You should consult an appropriate healthcare professional regarding questions about your or your child's health, particularly before beginning a new dietary supplement or wellness product.

Individual experiences and results may vary.

Always use products according to their label instructions and discontinue use if advised by an appropriate healthcare professional.

Section 19 – Limitation of Liability

To the fullest extent permitted by applicable law, Nuveria and its affiliates, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services.

This may include loss of:

  • Profits

  • Revenue

  • Data

  • Savings

  • Business opportunities

where such limitations are permitted by law.

Nothing in these Terms limits liability where doing so would be prohibited by applicable consumer protection or other laws.

Section 20 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nuveria and its affiliates, employees, agents, contractors, licensors, and service providers from third-party claims, damages, liabilities, or reasonable legal expenses arising from:

  • Your material violation of these Terms

  • Your unlawful use of the Services

  • Your violation of another person's rights

  • Content you submit in violation of these Terms

This provision applies only to the extent permitted by applicable law.

Section 21 – Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

Section 22 – Waiver and Entire Agreement

Our failure to exercise or enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with policies referenced on our website, constitute the agreement governing your use of our Services.

They supersede prior communications or agreements relating to the same subject matter, except where otherwise expressly agreed in writing.

Section 23 – Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

Nuveria may assign or transfer its rights and obligations as part of a business restructuring, merger, acquisition, asset transfer, or similar transaction, subject to applicable law.

Section 24 – Governing Law

These Terms of Service will be governed by the laws applicable to Nuveria and your transaction, subject to any mandatory consumer protection rights available in the jurisdiction where you reside.

Nothing in this section is intended to remove any rights you have under applicable consumer protection law.

Section 25 – Headings

The headings used throughout these Terms are included for convenience only.

They do not limit or otherwise affect the meaning or interpretation of any provision.

Section 26 – Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

  • Our Services

  • Our business practices

  • Technology

  • Applicable laws

  • Policies or procedures

The most current version will be made available on our website.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the revised Terms to the extent permitted by law.

Section 27 – Contact Information

If you have questions about these Terms of Service, your order, or any of our policies, please contact:

Nuveria Customer Support

Email: support@trynuveria.com

We will respond to your inquiry as soon as reasonably possible.