Refund Policy

At Nuveria, we want you to feel confident when trying something new for your family. If something isn't right with your order, our support team is here to help.

Please read the policy below so you know exactly how cancellations, subscriptions, replacements, and our 30-Day Peace-of-Mind Guarantee work.

📦 Order Cancellations

We work to process and ship orders as quickly as possible.

If you need to cancel your order:

• If your order has not yet been fulfilled or shipped, contact us as soon as possible and we may be able to cancel it and issue a full refund.

• If your order has already been fulfilled or shipped, we are unable to cancel it because it has already entered the delivery process.

• Once your order arrives, eligible first-time purchases may still be covered by our 30-Day Peace-of-Mind Guarantee outlined below.

To request a cancellation, email:

support@trynuveria.com

Please include your order number so our team can assist you as quickly as possible.

🔄 Subscription Renewals & Cancellations

We want you to stay in control of your subscription.

You will receive an email reminder approximately 3 days before each scheduled renewal, giving you time to review or make changes to your subscription.

Before your renewal is processed, you may:

• Cancel your subscription

• Pause your subscription

• Modify your subscription

• Update your delivery schedule

You can make changes through your customer account portal or contact us at support@trynuveria.com.

We recommend submitting cancellation requests at least 24 hours before your renewal date to allow enough time for the request to be processed.

Once a recurring order has been charged and entered fulfillment, it generally cannot be cancelled or refunded as a subscription cancellation. Subscription renewals and recurring orders are not covered under our first-purchase 30-Day Peace-of-Mind Guarantee.

Cancelling your subscription will prevent future renewals and does not automatically cancel an order that has already been processed.

💛 Nuveria 30-Day Peace-of-Mind Guarantee

We understand that trying a new wellness product for your child can be an important decision.

That's why eligible first-time Nuveria customers are protected by our 30-Day Peace-of-Mind Guarantee.

If you've used the product as recommended and don't feel it's the right fit for your family, you may submit a refund request within 30 days of the confirmed delivery date, subject to the eligibility requirements below.

🛡️ Why We Don't Accept Physical Returns

Because Nuveria products are consumable wellness products, we generally cannot restock or resell products once they have been delivered, even when the package appears unopened.

This helps us maintain appropriate product quality, hygiene, and handling standards for every customer.

For this reason, eligible guarantee claims generally do not require you to physically return the product unless our support team specifically instructs otherwise.

📦 Damaged, Leaking or Defective Orders

If your order arrives damaged, leaking, defective, or otherwise unusable, please contact us within 48 hours of confirmed delivery.

Email support@trynuveria.com and include:

• Your order number

• A brief description of the issue

• Clear photos showing the damaged or defective product and packaging

Once verified, we will arrange an appropriate replacement or resolution at no additional product cost.

Please note that minor cosmetic damage to exterior shipping packaging that does not affect the product itself may not qualify as product damage.

Claims submitted more than 48 hours after confirmed delivery may be more difficult to verify, so please contact us as soon as possible.

💙 How Our 30-Day Guarantee Works

We want you to have enough time to properly experience Nuveria before deciding whether it's right for your family.

✔ Use the product consistently

For the best opportunity to evaluate the product, we recommend using Nuveria consistently according to the instructions on the product label.

Because wellness products may not produce the same experience for every person, results can vary.

✔ Give it reasonable time

We recommend giving the product approximately 3 weeks of consistent use, unless you discontinue use sooner for personal or professional health reasons.

If, after giving the product a fair try, you don't feel it is right for your family, you may submit a request under our guarantee.

✔ Contact us within 30 days

Refund requests must be submitted within 30 days of the confirmed delivery date.

Requests received after the guarantee period may not be eligible.

📌 Eligibility for the 30-Day Guarantee

To keep our guarantee fair and sustainable, the following conditions apply:

• Valid for first-time purchases from Nuveria only

• Applies to the customer's first eligible order

• Does not apply to subscription renewals or recurring orders

• Does not apply to separate upsells, add-ons, or promotional upgrades

• Refund requests must be submitted within 30 days of confirmed delivery

• Customers should provide the information reasonably requested by our support team so we can verify the order and request

Only one guarantee claim may be made per customer, household, or first eligible order.

🌿 What You'll Receive

If your request qualifies under our 30-Day Peace-of-Mind Guarantee, we will issue a refund for the eligible product value of your order, less a $5 processing fee where permitted by applicable law.

Original shipping charges and optional shipping protection fees are non-refundable, except where otherwise required by law.

Approved refunds are returned to the original payment method used to place the order.

📌 Refund Limits

Our 30-Day Peace-of-Mind Guarantee applies under the following limits:

• Refunds apply to the first eligible order only

• Refund coverage is limited to up to 2 kits

• Maximum eligible product value under the guarantee is $100

• Subscription renewals are excluded

• Additional upsells and add-ons are excluded

If your eligible order value is below $100, the refund will be based on the eligible amount actually paid, subject to any permitted processing fee and excluded shipping charges.

These limits apply to our voluntary guarantee and do not limit any rights you may have under applicable consumer protection laws.

📧 How to Request Your Refund

To request a refund under the Nuveria 30-Day Peace-of-Mind Guarantee, email:

support@trynuveria.com

Please contact us within 30 days of receiving your order and include:

• Your full name

• Your order number

• How long you've been using the product

• A brief description of your experience

• Any other information reasonably requested by our support team to verify your claim

Our customer support team will review your request and let you know the next steps.

⏰ Refund Timeline

Once a refund has been approved:

• We generally submit the refund to your original payment method within 3–5 business days

• Your bank or payment provider may require an additional 5–10 business days to post the funds to your account

• In most cases, you should see the refund within approximately 8–15 business days after approval

Exact processing times depend on your bank, card issuer, or payment provider and are outside Nuveria's control once the refund has been submitted.

💛 Our Promise to You

Nuveria was created to give families thoughtful, quality-focused wellness support without making the process complicated.

We stand behind the products we offer, and we want you to feel supported throughout your experience with us.

If Nuveria isn't the right fit for your family and your purchase qualifies under our guarantee, we'll work with you to make things right.

For questions about refunds, damaged orders, cancellations, or subscriptions, contact us anytime at:

support@trynuveria.com

Nothing in this Refund Policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.