Cancellation policy
Subscription Policy
Thank you for choosing Nuveria. This Subscription Policy explains how our recurring subscription program works, including automatic billing, renewal notices, shipping, cancellations, account changes, failed payments, and subscription-related refunds.
By purchasing a subscription product from Nuveria, you acknowledge and agree to the terms outlined below.
🔄 Subscriptions
Certain Nuveria products may be available through a recurring subscription option.
When you purchase a subscription, you agree to receive recurring deliveries according to the delivery frequency selected at checkout.
Your selected payment method will be securely stored by our payment provider and automatically charged for each scheduled renewal unless you cancel, pause, or otherwise modify your subscription before the next billing date.
Subscription pricing, discounts, gifts, or other benefits may only remain available while your subscription is active.
🔔 Renewal Reminder
Where available, we will send a reminder email approximately 3 days before your scheduled renewal so you have time to review your upcoming order and make any necessary changes.
Please ensure that the email address associated with your account remains accurate and that emails from Nuveria are not being filtered into your spam or junk folder.
Your responsibility to manage or cancel your subscription before renewal is not dependent on receiving a reminder email.
🔁 Auto-Renewal Disclosure
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS YOU CANCEL IT BEFORE YOUR NEXT SCHEDULED BILLING DATE.
By placing a subscription order, you authorize Nuveria to automatically charge your selected payment method at the recurring interval chosen during checkout.
By subscribing, you acknowledge that:
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Your subscription renews automatically.
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Your payment method will be automatically charged for each renewal.
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Renewal pricing will be based on the applicable subscription price at the time of billing, subject to any active discounts or promotions.
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You are responsible for cancelling, pausing, skipping, or modifying your subscription before the next renewal is processed.
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Orders that have already been processed, packed, fulfilled, or shipped generally cannot be cancelled.
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Cancelling your subscription stops future renewals but does not automatically cancel an order that has already been processed.
Failure to cancel before the scheduled renewal date does not automatically qualify a processed renewal order for a refund.
⚙️ Managing Your Subscription
You may manage your subscription using the subscription management link provided in your order confirmation, subscription emails, or customer account.
Depending on the options available for your subscription, you may be able to:
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Cancel your subscription
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Pause future deliveries
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Skip an upcoming shipment
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Change your delivery frequency
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Update your payment method
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Update your billing information
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Update your shipping address
If you need help managing your subscription, contact us at:
❌ Cancellation Policy
You may cancel your Nuveria subscription at any time.
To avoid being charged for your next scheduled renewal, we recommend cancelling your subscription at least 24 hours before your next billing date.
If a renewal order has already been processed, packed, fulfilled, or shipped before your cancellation request is received, we may be unable to cancel that order.
Cancelling your subscription will stop future recurring charges after any already-processed order.
You may request cancellation through your subscription management portal or by contacting:
Please include the email address associated with your subscription and your most recent order number when possible.
📦 Orders Already Processed
We begin preparing orders shortly after payment is successfully processed.
Because of this, once a subscription renewal has entered fulfillment, we generally cannot guarantee that it can be cancelled or intercepted.
If your order has already shipped, cancelling your subscription will prevent future renewals but will not stop the shipment currently in transit.
Any refund eligibility for an already-processed order will be determined according to our Refund Policy and applicable consumer law.
💳 Billing Responsibility
Customers are responsible for keeping their subscription information accurate and up to date.
This includes:
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Payment information
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Billing address
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Shipping address
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Email address
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Contact details
Please update your information before your next scheduled renewal.
Nuveria is not responsible for shipping delays, failed deliveries, returned packages, or additional costs resulting from incorrect or outdated information provided by the customer, except where otherwise required by law.
💰 Subscription Renewal Refunds
Subscription renewal orders are generally not covered by our first-purchase 30-Day Peace-of-Mind Guarantee once they have been successfully processed and entered fulfillment.
Our 30-Day Peace-of-Mind Guarantee applies only to eligible first-time purchases, as described in our Refund Policy.
However, if your subscription order arrives:
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Damaged
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Leaking
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Defective
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Incorrect
please contact us as soon as possible at:
Include your order number, a brief description of the issue, and clear photos where applicable.
Depending on the circumstances, we may provide an appropriate replacement, refund, or other resolution.
Your statutory rights under applicable consumer protection laws are not affected by this policy.
🔐 Failed Payments
If your payment method cannot be successfully charged for a scheduled subscription renewal, our payment system may attempt to process the payment again.
During this period, we may notify you and ask you to update your payment information.
If payment continues to fail, your subscription may be:
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Temporarily paused
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Delayed
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Suspended
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Automatically cancelled
Your subscription may resume once valid payment information has been provided.
📬 Shipping of Subscription Orders
Subscription orders are shipped using the delivery information saved to your account at the time the renewal order is processed.
Please update your shipping address before your next billing date if you have moved or need your order delivered somewhere else.
Updating your address after an order has already entered fulfillment may not change the destination of that shipment.
Estimated delivery times are outlined in our Shipping Policy.
🏷️ Subscription Pricing & Promotions
Subscription customers may occasionally receive discounted pricing, special offers, gifts, or other benefits.
Unless otherwise stated, subscription promotions:
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Apply only while the subscription remains active
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May not apply to previous purchases
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May not be combined with other offers
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May be changed or discontinued for future purchases
If the price of an active subscription changes materially, we will provide notice where required before the updated price is charged.
🔧 Changes to Your Subscription
Where supported by our subscription platform, you may modify certain aspects of your subscription before the next renewal date.
This may include changing:
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Delivery frequency
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Product quantity
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Shipping address
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Payment information
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Upcoming shipment dates
Changes made after a renewal order has already been processed may apply only to future orders.
⏸️ Pausing or Skipping Orders
Where available, you may pause your subscription or skip an upcoming delivery through your subscription management portal.
Any pause or skip request must be submitted before your next renewal is processed.
Once an order has already been charged and entered fulfillment, pausing or skipping your subscription will generally apply to subsequent renewals rather than the current order.
📦 Pre-Orders
Certain Nuveria products may occasionally be available for pre-order.
By purchasing a pre-order product, you acknowledge that:
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The product may not yet be immediately available for shipment.
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Estimated fulfillment dates are projections and may change.
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Your payment may be collected at checkout or according to the terms displayed at checkout.
You may request cancellation of a pre-order before it has entered fulfillment.
Once the order has been processed or shipped, our standard cancellation and refund terms will apply.
🧪 Trial or Promotional Subscription Offers
Nuveria may occasionally offer special trials, introductory pricing, discounted first shipments, or other promotional subscription programs.
The specific pricing, trial length, renewal amount, and applicable conditions will be clearly presented with the offer where applicable.
Unless you cancel before the applicable renewal deadline, your subscription may automatically continue at the recurring price disclosed when you enrolled.
🚫 Abuse or Misuse
We reserve the right to limit or cancel subscriptions where we reasonably identify:
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Fraudulent activity
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Unauthorized payment activity
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Repeated abuse of promotional offers
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Attempts to create multiple accounts solely to obtain first-time customer benefits
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Other misuse of our subscription or guarantee programs
Any action taken under this section will remain subject to applicable consumer protection laws.
📝 Policy Updates
Nuveria may update this Subscription Policy from time to time to reflect changes to our services, subscription platform, business practices, or applicable requirements.
Updated policies will be posted on our website and will take effect from the date stated or as otherwise required by applicable law.
Material changes affecting active subscriptions will be communicated where required.
💛 Contact Us
If you have questions about your subscription, upcoming renewal, billing, cancellation, or account settings, our customer support team is here to help.
Contact us at:
Please include your order number or the email address associated with your subscription whenever possible so we can assist you more quickly.
Nothing in this Subscription Policy is intended to exclude, restrict, or modify any consumer rights that cannot legally be excluded under applicable law.